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Use the Online Contact Form to ensure a prompt response from a Citadel Web Representative.
The following methods of correspondence should be directed to:
Regular Mail and Deposits
Citadel
P.O. Box 72147
Thorndale, PA 19372
Real Estate Tax Bills and Real Estate Payoffs
- Citadel
Attn: Mortgage Servicing Department
224 Valley Creek Blvd. 4th Floor
Exton, PA 19341
- Citadel will need the original bill, no photocopies or faxed copies please
Please note: To ensure proper processing, please include your Citadel account number on your tax bill.
Telephone and Fax Numbers
Contact Center
- 610.380.6000
800.666.0191
Fax: 610.380.6070
Collections
- 610.466.6441
866.739.0070
Fax: 610.466.6433
Home Equity Department- Home Equity applications, processing
First Mortgages Department – First Mortgage applications, processing
Mortgage Servicing Department – payment questions, real estate taxes, homeowners insurance, payoffs, subordination request
Real Estate Business Lending- Real Estate Secured Business Loans
Donation Requests
Donation Request Form
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